Festool Tool Purchases

Festool tools come with a 30-day money back guarantee. If for any reason you are not completely satisfied with a Festool tool, return it within 30 days of the date of purchase for a complete refund, excluding shipping charges.

Festool accessories and consumables are subject to our standard return policy, which is shown below.

All Other Purchases

  • Items must be returned within 30 days of purchase.
  • Unless the item is defective, it must be in unused and original condition.
  • Refunds are for cost of product only.
  • Special ordered items are handled on a case by case basis. These items are either nonrefundable or subject to a restocking fee.

Return Procedure

Products Purchased in Store:

In store purchases must be returned to a store. Click here for a list of Sewell Hardware locations.

Products Purchased Online:

Online purchases may be returned in store or by shipment.

For online purchases returned by shipment:

To request a Return Authorization Number, please email, and include the word "Return" in the subject line. In the body of the email, include the order number and the item(s) to be returned. You will then be emailed a return form which you will ship back with the returned item(s). Shipped returns must be sent to:

Sewell Hardware - Returns
1318 Mercer Avenue
West Palm Beach, FL 33401