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Returns

Festool Tool Purchases

Festool tools come with a 30-day money back guarantee. If for any reason you are not completely satisfied with a Festool tool, return it within 30 days of the date of purchase for a complete refund, excluding shipping charges.

Festool accessories and consumables are subject to our standard return policy, which is shown below.

All Other Purchases

  • Items must be returned within 30 days of purchase.
  • Unless the item is defective, it must be in unused and original condition.
  • Refunds are for cost of product only.
  • Special ordered items are handled on a case by case basis. These items are either nonrefundable or subject to a restocking fee.


Return Procedure

Products Purchased in Store:

In store purchases must be returned to a store. Click here for a list of Sewell Hardware locations.

Products Purchased Online:

Online purchases may be returned in store or by shipment.

For online purchases returned by shipment:

To request a Return Authorization Number, please email returns@sewellhardware.com, and include the word "Return" in the subject line. In the body of the email, include the order number and the item(s) to be returned. You will then be emailed a return form which you will ship back with the returned item(s). Shipped returns must be sent to:

Sewell Hardware - Returns
1318 Mercer Avenue
West Palm Beach, FL 33401